It’s time to play “Let’s talk” with Bell Canada if you’re a Yukon resident.

On Wednesday afternoon, territorial government representatives told The Yukon Star the new complaints line dedicated to Yukon residents is now operating properly.

“We’ve heard from Bell that the phone line is now up and running, and they’ve worked out the issues from (Tuesday),” the government said in a statement.

More importantly, Bell has added an extra incentive.

“We’re also hearing that Bell customers who call in to the Yukon-specific number (1-888-883-0966) are getting a one-month credit on their bills. Customers of other carriers are being directed to report issues to their provider and encouraged to ask for a similar credit,” the government said.

A prepared statement provided by cabinet communications staff on Tuesday relayed the following information: “Bell executives told us that the Government of Yukon should distribute this number to Yukoners, but said that Bell would not be proactively reaching out to Yukoners to inform them of this resource.

“While Bell Canada executives assured us that they are aware of Yukoners’ concerns about shoddy cell phone service, and they are telling us that work is underway to address our collective concerns, when we called the number that was provided, the person answering the phone was unable to help us – and did not appear to know about the situation here in the Yukon.”

The cabinet statement added “executives did not respond to the premier’s request in his letter to provide financial compensation for Yukoners who are experiencing issues with cell phone service but continue to pay full price for these services.”